Who we are
RevnIQ is a UK-based software company. Our platform helps businesses find and win public sector contracts by surfacing relevant tender opportunities and providing tools to respond to them more effectively.
The data controller responsible for your personal data is RevnIQ Ltd. If you have any questions about this policy or how we handle your data, please contact us at support@revniq.com.
What we collect
We collect information in three ways:
Information you provide
- Account registration details — name, work email address, organisation name, and password
- Billing information — processed securely via our payment provider; we do not store card details
- Communication — anything you send us via email, demo requests, or support tickets
- Platform activity — saved searches, bid pipeline data, and preferences you configure
Information collected automatically
- Usage data — pages visited, features used, tenders viewed, and session duration
- Device and browser information — IP address, browser type, operating system
- Performance and error logs — to diagnose and fix technical issues
Information from third parties
- Public tender data from government portals (Find a Tender Service, Contracts Finder, and similar sources)
- Data from tools you choose to connect to RevnIQ, such as Google Workspace or CRM integrations
How we use your data
We use your data to:
- Provide, maintain, and improve the RevnIQ platform
- Personalise tender recommendations and AI-generated insights to your business
- Process subscription payments and manage your account
- Send you service communications — account alerts, product updates, and support responses
- Send marketing communications where you have consented (you can opt out at any time)
- Detect, investigate, and prevent fraudulent or abusive activity
- Comply with legal obligations
Our lawful bases for processing are: contract performance (delivering the service you subscribed to), legitimate interests (improving the product and preventing abuse), consent (marketing), and legal obligation (regulatory compliance).
AI and your data
RevnIQ uses AI to power features such as tender matching, relevance scoring, and bid assistance. We want to be transparent about how your data interacts with these systems:
- Your data is never used to train shared AI models.The AI models that power RevnIQ are not trained on your organisation's bids, pipelines, or internal data.
- AI features process your data within our secure infrastructure to generate personalised recommendations and insights solely for your account.
- Where we use third-party AI providers (such as large language model APIs), we do so under data processing agreements that prohibit those providers from training on your data.
Storage & security
Your data is stored securely within the European Union (Frankfurt, Germany). We implement appropriate technical and organisational measures to protect your data, including:
- Encryption in transit (TLS) and at rest
- Access controls — only authorised personnel can access personal data, on a need-to-know basis
- Regular security reviews and vulnerability assessments
No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Active account data is retained for the duration of your subscription
- After account closure, we retain data for up to 12 months for legal and audit purposes, then securely delete it
- Financial transaction records may be retained for up to 7 years to comply with UK tax law
- Anonymised, aggregated analytics data may be retained indefinitely as it cannot identify you
Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your data in certain circumstances
- Restriction — ask us to limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, email us at support@revniq.com. We will respond within one month. If you are unhappy with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Children
RevnIQ is a business-to-business platform intended for use by organisations and professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
Changes to this policy
We may update this policy from time to time. When we make material changes, we will notify you by email or via a notice in the platform. The "Last updated" date at the top of this page reflects when it was last revised. Continued use of RevnIQ after changes are posted constitutes your acceptance of the updated policy.
Contact us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please get in touch:
Email: support@revniq.com
You may also view our Terms of Service.